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Contact Us

Have a Question for Us?

Whether you are an existing member or looking to buy a CareFirst plan, send us your questions and a representative will reach out to you to help resolve your issue.

Member Inquiries

Ways to Reach Us
Send a Secure Email Log into My Account and click on the Communication Center or New Messages link in the top orange navigation to send us a secure email.
Schedule a Call Today Schedule a time to have a CareFirst representative reach out to you — at your convenience. Log into My Account and schedule a call back today.

Member Service Phone Numbers (Monday-Friday, 7 a.m. to 7 p.m.)
Members who bought ACA Plans directly from CareFirst (off exchange) 855-444-3122
Members who bought ACA Plans through State Websites (on exchange) 855-444-3121
Members with Grandfathered/Non-ACA Plans 800-722-2467
MediGap Members 800-722-2235
MHIP Members 888-456-2024

Prospect Inquiries

Consumer Direct Sales Phone Numbers (7 days a week, 8 a.m. to 8 p.m.)
Current members with renewal questions 855-300-7751
New prospects 800-544-8703

General Inquiries

Other Questions or Comments
Case Management

Enroll online for free help in managing serious trauma or illness.


Reporters and journalists can contact Media Relations.


For information on how to obtain grants or sponsorships contact Community Affairs.


Concerned about privacy? Please call our Privacy Office at 1-800-853-9236 or send an e-mail.


For job opportunities, search our jobs database.

Provider Directory

E-mail us


Learn more about fraud

Report suspected fraud (form)

Quality of Care Complaints

E-mail us if you have a quality of care and service complaint involving medical issues or service given by a doctor or provider in our network, or call Member Services at the telephone number on your ID card.

Insurance Plans

Get information about individual plans or group coverage.

Technical Issues

If you are having problems logging into My Account, you can’t remember your password or your password is disabled, please call Technical Support at 1-877-526-8390, Monday-Friday, 8 a.m. to 6 p.m. (Eastern Standard Time).