Have a Question for Us?
Whether you are an existing member or looking to buy a CareFirst plan, send us your questions and a representative will reach out to you to help resolve your issue.
Ways to Reach Us
|Send a Secure Email||Log into My Account and click on the Communication Center or New Messages link in the top orange navigation to send us a secure email.|
|Schedule a Call Today||Schedule a time to have a CareFirst representative reach out to you — at your convenience. Log into My Account and schedule a call back today.|
Member Service Phone Numbers (Monday-Friday, 7 a.m. to 7 p.m.)
|Members who bought ACA Plans directly from CareFirst (off exchange)||(855) 444-3122|
|Members who bought ACA Plans through State Websites (on exchange)||(855) 444-3121|
|Members with Grandfathered/Non-ACA Plans||(800) 722-2467|
|MediGap Members||(800) 722-2235|
|MHIP Members||(888) 456-2024|
Consumer Direct Sales Phone Numbers (7 days a week, 8 a.m. to 8 p.m.)
|Current members with renewal questions||(855) 300-7751|
|New prospects||(800) 544-8703|
Other Questions or Comments
Enroll online for free help in managing serious trauma or illness.
Reporters and journalists can contact Media Relations.
For information on how to obtain grants or sponsorships contact Community Affairs.
Concerned about privacy? Please call our Privacy Office at 1-800-853-9236 or send an e-mail.
For job opportunities, search our jobs database.
|Fraud||Quality of Care Complaints
E-mail us if you have a quality of care and service complaint involving medical issues or service given by a doctor or provider in our network, or call Member Services at the telephone number on your ID card.
|Insurance Plans||Technical Issues
If you are having problems logging into My Account, you can’t remember your password or your password is disabled, please call Technical Support at 1-877-526-8390, Monday-Friday, 8 a.m. to 6 p.m. (Eastern Standard Time).