Behavioral Health Care Coordination

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CareFirst offers specialized services and programs when you need assistance related to depression, drug or alcohol dependence, stress, work-life balance or eating disorders.

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Take the Call

You may receive a phone call from a behavioral health care coordinator (BHCC) who will provide confidential one-on-one support to help schedule appointments, explain treatment options, collaborate with doctors and identify additional resources.

These services are voluntary and confidential.

One-On-One Support

Through your behavioral health benefit, you also have access to one-on-one support from specialty-trained and licensed behavioral health care coordinators who can:

  • Help you find the right behavioral health provider(s) for your individual needs
  • Explain your treatment options
  • Collaborate with your PCP
  • Create an action plan tailored to your needs
  • Find support groups and other resources so you can stay on track
  • Set up appointments with mental health providers

If you choose to participate in these services, all interactions between you and your provider(s) are confidential.