Complex Case Management

Nurse smiloing with doctor in the background

If you have a serious illness or injury, our Complex Case Management program can help you navigate through the health care system and provide support along the way. Our Case Managers are all specialized, registered nurses who will:

  • Work closely with you and your doctors to help you follow your treatment plan
  • Coordinate necessary services
  • Contact you regularly to see how you are doing
  • Make sure you understand your medications
  • Answer your questions

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Take the Call

A CareFirst nurse may call you to determine whether you may benefit from additional support. Enroll online or call 888-264-8648.

These services are voluntary and confidential.

Whether it’s a temporary setback or related to a long-term health condition – our case managers are here to help. Your case manager can provide support with a variety of conditions including, but not limited to:

  • Serious trauma
  • Rehabilitation
  • Cancer
  • Transplantation
  • Terminal illness
  • Extended care hospitalization

Meet other members who have participated in our programs:


A Wicomico county employee for nearly 30 years, Wendy had never given much thought to their group health insurance as she had always been generally healthy, not utilizing her benefits often. That all changed June 29... Read More


Sandi remembers packing to go on a trip with friends to celebrate her upcoming 50th birthday. She recalls, “I was talking to my friend on the phone and the next thing I knew I woke up in the hospital two days later...Read More