CareFirst Video Visit

With CareFirst Video Visit, you can get the care you need when and where you need it. From sudden colds to allergy woes, simply sign in to connect with a doctor on your smartphone, tablet or computer right away. For other services, schedule a visit and meet with a licensed professional from the comfort of your home.

CareFirst member doing video visit through phone


Or download the CareFirst Video Visit app from your app store.

Download CareFirst Video Visit app from Apple  Download CareFirst Video Visit app from Google


Urgent Care

See a board-certified doctor 24/7/365 without an appointment on your smartphone, tablet or computer. Doctors can treat common health issues and write a prescription if appropriate. The cost for your Video Visit varies depending on your benefits, but the cost will be visible to you before you begin your visit.

Use CareFirst Video Visit for treatment of non-emergency* health issues such as:

  • Fevers
  • Ear pain
  • Cold and flu
  • Eczema
  • Sinus infection
  • Urinary tract infection
  • Bronchitis
  • Sore throat
  • Allergies
  • Hives
  • Migraines
  • Pinkeye and more

Members in a CDH HSA plan (or other products where deductible must be met first) are subject to their deductible. See frequently asked question, How much does it cost? for a list of provider visit costs.




How it Works:

Visit carefirstvideovisit.com or download the CareFirst Video Visit app from your favorite app store. 


*In the case of a life-threatening emergency, you should always call 911 or your local emergency services. CareFirst Video Visit does not replace these services.

Therapy & Psychiatry

If you’re facing a difficult time and are feeling alone, you should be able to connect to a support network to help you manage symptoms and feel better. With Video Visit, you can talk to a psychologist or therapist from the privacy of home when you’re ready. The cost for your Video Visit varies depending on your benefits, but the cost will be visible to you before you begin your visit.

Psychologists and therapists can help you with many different issues, including:

  • Anxiety
  • Depression
  • Stress Management
  • LGBTQ Counseling
  • Bereavement/Grief
  • OCD
  • PTSD/Trauma
  • Couples Therapy
  • Panic Attacks
  • Insomnia
  • Life Transitions
These professionals are available 7 a.m. – 11 p.m. ET, seven days a week to support you and your families with these challenging areas. Once you’ve established a relationship with your psychologist and/or therapist, they will schedule ongoing treatment sessions to fit your needs. The average therapy appointment is about 45 minutes.

Medication Management

If you have a mental health condition requiring medication management, psychiatrists are also available to help. They can provide care and ongoing medication management through Video Visits for the following:

  • Anorexia
  • Anxiety Disorders
  • Bipolar Disorder
  • Bulimia
  • Cognitive Disorder
  • Depression
  • Insomnia
  • OCD
  • Panic Attacks
  • Social Anxiety
  • PTSD
The initial telepsychiatry consultation is about 45 minutes. After that, follow-up visits are about 15 minutes. Don’t suffer in silence if you are facing difficult times – schedule a Video Visit and get back on the path to feeling like yourself. Note: Members must be age 18 and older to meet with a psychiatrist.

Or download the CareFirst Video Visit app from your favorite app store.

Download CareFirst Video Visit app from Apple  Download CareFirst Video Visit app from Google


How it Works:

Visit carefirstvideovisit.com or download the CareFirst Video Visit app from your favorite app store. 



In the case of a life-threatening emergency, you should always call 911 or your local emergency services. CareFirst Video Visit does not replace these services.

Diet & Nutrition

Note: The diet & nutrition video visit benefit is not yet available to Medicare Advantage plan members.

Dietary and nutrition needs vary significantly from person to person. Your unique needs depend on lifestyle factors, family history, current health and more. A Video Visit with a certified nutritionist can help you with many dietary and nutrition needs, including food allergies, weight loss counseling and many others. Nutritionists are available by appointment at your convenience – day or night, any day of the week. The cost of your Video Visit varies depending on your benefits but will be visible to you before you begin your visit.

Nutritionists can help you with:

  • Weight loss
  • Digestive disorders
  • Food allergies
  • Gluten free diets
  • Pregnancy diets
  • Pediatric nutrition
  • High cholesterol
  • Sports nutrition
  • Vegetarian diets
  • Vitamins and supplements
  • High blood pressure
  • Meal planning
The average nutrition Video Visit is 30 minutes, but you can schedule follow-up appointments at your convenience if you feel you need more support. If you are struggling with any of the above areas, take advantage of this valuable benefit from the comfort of your home.

Or download the CareFirst Video Visit app from your favorite app store.

Download CareFirst Video Visit app from Apple  Download CareFirst Video Visit app from Google


How it Works:

Visit carefirstvideovisit.com or download the CareFirst Video Visit app from your favorite app store. 



In the case of a life-threatening emergency, you should always call 911 or your local emergency services. CareFirst Video Visit does not replace these services.

Breastfeeding Support

three multiethnic babies

Note: The breastfeeding video visit benefit is not yet available to Medicare Advantage plan members.

If you are having difficulties with breastfeeding or just need some advice, lactation services through MilkOnTap’s network of International Board-Certified Lactation Consultants (IBCLCs) can help. The IBCLCLs are familiar with many of the common issues faced by those new to breastfeeding and can be a valuable resource.

MilkOnTap’s IBCLCs can coach you on:

  • Latching issues
  • Milk supply
  • Breast tenderness
  • Persistently hungry baby
  • Returning to work
  • Pumping
  • Plugged milk ducts
  • Mastitis
  • Sore nipples
  • Thrush
  • Oversupply
  • Weaning
Lactation Consultations are covered as a no cost preventive service.
The first visit will last about 50 minutes and follow-up visits will be about 25 minutes. If you have questions and need some help, don’t wait. Schedule a Video Visit and talk to an IBCLC today to get the help you need.

Or download the CareFirst Video Visit app from your favorite app store.

Download CareFirst Video Visit app from Apple  Download CareFirst Video Visit app from Google


How it Works:

Visit carefirstvideovisit.com or download the CareFirst Video Visit app from your favorite app store. 



In the case of a life-threatening emergency, you should always call 911 or your local emergency services. CareFirst Video Visit does not replace these services.