Recovering My Username and Password

If you’re having trouble logging in to My Account, follow the steps below. Be sure to have your CareFirst member ID card on hand for reference.

If you forgot your username, click here
If you forgot your password, click here

If you forgot your username, follow the steps below:

STEP 1

Get Started

Go to carefirst.com/myaccount and click Forgot Username?

STEP 2

Find Your Account

Enter your member ID in the top box.

You can find your member ID on the front of your CareFirst member ID card.

If you don’t have your member ID card, you can put your employee ID number or full social security number on this line.

STEP 3

Confirm Your Identity

Enter your date of birth, your zip code and the last four digits of your social security number in the boxes provided. Click Continue.

STEP 4

Verify Your Account

We’ll send a six-digit code to your choice of mobile phone or email address. Once you receive it, enter the code in box and click Next.

Didn’t receive a code? Call technical support at 877-526-8390

STEP 5

Success!

Your username should be displayed on the following screen. To continue the log in process, click Back to Login. If we haven’t been able to find your account, please call technical support at 877-526-8390.

If you forgot your password, follow the steps below:

STEP 1

Get Started

Go to carefirst.com/myaccount and click Forgot Password?

STEP 2

Confirm Your Account

Enter your username in the box provided. We’ll send you instructions on resetting your password. Choose how you’d like to receive these instructions—by text or email—and click the appropriate button.

STEP 3

Change Your Password

Enter your new password in the first box, then confirm your password in the second box. Click Continue.

STEP 4

Success!

You’ve reset your password. You’ll be returned to the login screen automatically.