If you are already contracted with CareFirst:
  • Direct Brokers (Brokers not working with General or Full Service Producers):
    • Please contact 1-877-526-8390 Option 4 to obtain User ID or password information.
  • Indirect Brokers (Brokers working with agencies and also with General or Full Service Producers):
    • To Establish Access: Please contact the Principle Broker of your agency or Staff member assigned to delegate access.
    • To Reset Password:
      • If you have logged in to the site at least once, you were prompted to set up security questions. Select "Forgot Password?" and proceed.
      • If you have never logged into the site but have been assigned access, please contact 1-877-526-8390 Option 4.
  • General or Full Service Producers -
    • To Establish Access: Please contact the Principle Broker or the staff member assigned to delegate access. General and Full Service Producers have access to grant access to employees of the producer.
    • To Reset Password:
      • If you have logged in to the site at least once, you were prompted to set up security questions. Select "Forgot Password?" and proceed.
      • If you have never logged into the site but have been assigned access, please contact 1-877-526-8390 Option 4.