Phillips Medical Device Recall Notification

In July 2021, CareFirst BlueCross BlueShield (CareFirst) was made aware of the Philips Recall for Bi-Level Pap, CPAP and mechanical ventilators.

We consulted several of our large Durable Member Equipment (DME) partners to understand how to help members impacted by the recall. We’re doing all we can to ensure impacted members receive a replacement device from Philips.

CareFirst has created a replacement and refund process to help members receive their new devices.

To ensure a seamless and cost-effective replacement process:

  • CareFirst will treat the recalled devices as non-functioning and replace them before the typical five-year period.
  • CareFirst will pay for a replacement device.
  • If you replace your device through a provider, you will pay your normal cost-share as outlined in your benefits.
  • If you purchase a device out-of-pocket, CareFirst will provide a partial or full refund.
  • CareFirst will not require a sleep study before replacing a recalled device.
  • CareFirst will waive cost-share and service medical reviews for members in the Federal Employee Program (FEP).

Important Note: If you have already received a replacement device from Philips, you are not eligible for this process.



How do I get started?

To get started, members and providers must register for a replacement device through Philips before starting the replacement or refund process through CareFirst. Please follow the instructions as outlined by Philips.

Process to replace a device through a provider:

Step 1

The member contacts the physician who prescribed their device and schedules an appointment (in-person or virtual). The physician confirms the equipment is necessary during the appointment and prescribes a replacement device.
Step 2

The member contacts the in-network provider they used previously and presents the new prescription from their physician.

Important Note: If a member doesn’t want a replacement device through Philips, they should call customer service to find another in-network provider. The customer service phone number is on the back of the member ID card.
Step 3 The provider verifies the member’s device is on the recall list and orders a replacement device.
Step 4

The provider submits a claim to CareFirst.
Step 5

CareFirst receives and processes the claim.

Process to collect a refund:

Step 1

The member logs in to My Account and follows instructions on how to submit a claim online. On a claim, the member should include:

  • Details on the recalled device, including model number
  • The receipt for the newly purchased replacement device
Step 2

CareFirst verifies the device is on the recall list and processes the claim.



Important note: Claim processing may take up to 30 days.

Questions about CareFirst’s replacement and refund process? Please contact Customer Service. You can find our customer service phone number on the back of your ID card.