Contact Us
Have a Question for Us?
Whether you are an existing member or looking to buy a CareFirst plan, send us your questions and a representative will reach out to you to help resolve your issue.
Member Inquiries
| Ways to Reach Us | |
|---|---|
|
Send a Secure Email |
Log into My Account and click on the Communication Center or New Messages link in the top orange navigation to send us a secure email. |
|
Schedule a Call Today |
Schedule a time to have a CareFirst representative reach out to you — at your convenience. Log into My Account and schedule a call back today. |
| Member Service Phone Numbers (Monday-Friday, 8 a.m. to 6 p.m.) | |
|---|---|
|
Members who bought ACA Plans directly from CareFirst (off exchange) |
855-444-3122 |
|
Members who bought ACA Plans through State Websites (on exchange) |
855-444-3121 |
|
Members with Grandfathered/Non-ACA Plans |
800-722-2467 |
|
Medigap Members |
800-722-2235 |
Individual Sales Inquiries
| Consumer Direct Sales Phone Numbers (Monday-Friday, 8 a.m. to 6 p.m. and Saturday, 8 a.m. to noon) | |
|---|---|
|
Current members with renewal questions |
855-300-7751 |
|
Individuals interested in purchasing insurance |
800-544-8703 |
Additional Assistance
| Assistance Communicating with Us | |
|---|---|
|
Hearing or Speech Impairment |
Please call 711 to place a call to Customer Service or Consumer Direct Sales. |
|
Language Assistance |
We have translators available who speak 75 different languages, including Spanish, Mandarin, Korean and Cantonese. To request a translator: Members: Please call the Customer Service number on the back of your ID card Individuals shopping for insurance: Please call Consumer Direct Sales at 855-258-6518 |
General Inquiries
| Other Questions or Comments | |
|---|---|
| Appeal a Claim Payment or Denial
Learn how to appeal a claim payment or denial. |
Media
Reporters and journalists can contact Media Relations. |
| Complex Care Coordination
Enroll online for free help in managing serious trauma or illness. |
Privacy
Concerned about privacy? Please review our Notice of Privacy Practices. If you have a concern, you may contact the Privacy Office at 800-853-9236. |
| Community
For information on how to obtain grants or sponsorships contact Community Affairs. |
Quality of Care Complaints
Email us if you have a quality of care and service complaint involving medical issues or service given by a doctor or provider in our network, or call Member Services at the telephone number on your ID card. |
| Employment
For job opportunities, search our jobs database. For employment verifications or related Human Resources support, please email hrconnect@carefirst.com or call 1-877-838-3791 / 410-998-7355. |
Technical Issues
Please call Technical Support at 877-526-8390, Monday-Friday, 8 a.m. to 6 p.m. (Eastern Standard Time) if you are having problems logging into My Account, you can't remember your password or if your password is disabled. |
| Fraud | |