Contact Us

Have a Question for Us?

Whether you are an existing member or looking to buy a CareFirst plan, send us your questions and a representative will reach out to you to help resolve your issue.

Member Inquiries

Ways to Reach Us
Ways to Reach Us

Send a Secure Email

Log into My Account and click on the Communication Center or New Messages link in the top orange navigation to send us a secure email.

Schedule a Call Today

Schedule a time to have a CareFirst representative reach out to you — at your convenience. Log into My Account and schedule a call back today.

Member Service Phone Numbers (Monday-Friday, 8 a.m. to 6 p.m.)
Member Service Phone Numbers (Monday-Friday, 8 a.m. to 6 p.m.)

Members who bought ACA Plans directly from CareFirst (off exchange)


Members who bought ACA Plans through State Websites (on exchange)


Members with Grandfathered/Non-ACA Plans


Medigap Members


Individual Sales Inquiries

Consumer Direct Sales Phone Numbers (Monday-Friday, 8 a.m. to 6 p.m. and Saturday, 8 a.m. to noon)
Consumer Direct Sales Phone Numbers (Monday-Friday, 8 a.m. to 6 p.m. and Saturday, 8 a.m. to noon)

Current members with renewal questions


Individuals interested in purchasing insurance


Additional Assistance

Assistance Communicating with Us
Assistance Communicating with Us

Hearing or Speech Impairment

Please call 711 to place a call to Customer Service or Consumer Direct Sales.

Language Assistance

We have translators available who speak 75 different languages, including Spanish, Mandarin, Korean and Cantonese. To request a translator:

Members: Please call the Customer Service number on the back of your ID card

Individuals shopping for insurance: Please call Consumer Direct Sales at 855-258-6518

General Inquiries

Other Questions or Comments
Other Questions or Comments
Appeal a Claim Payment or Denial

Learn how to appeal a claim payment or denial.


Reporters and journalists can contact Media Relations.

Complex Care Coordination

Enroll online for free help in managing serious trauma or illness.


Concerned about privacy? Please review our Notice of Privacy Practices. If you have a concern, you may contact the Privacy Office at 800-853-9236.


For information on how to obtain grants or sponsorships contact Community Affairs.

Quality of Care Complaints

Email us if you have a quality of care and service complaint involving medical issues or service given by a doctor or provider in our network, or call Member Services at the telephone number on your ID card.

Employment at CareFirst

For job opportunities at CareFirst, search and apply using our careers site. Interested in CareFirst, but waiting for the right opportunity? Join our talent network.

If you are a current or former CareFirst employee and need employment verification or related support, please send your request for assistance.

Technical Issues

Please call Technical Support at 877-526-8390, Monday-Friday, 8 a.m. to 6 p.m. (Eastern Standard Time) if you are having problems logging into My Account, you can't remember your password or if your password is disabled.


Learn more about fraud

Report suspected fraud (form)