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Customer Services & Member Inquiries
Send a Secure EmailLog into My Account and click on the Communication Center or New Messages link in the top orange navigation to send us a secure email.
Current members with renewal questions
855-300-7751
Schedule a time to have a CareFirst representative reach out to you — at your convenience. Log into My Account and schedule a call back today.
Member Service Phone Numbers (Monday-Friday, 8 a.m. to 6 p.m.)
Members who bought ACA Plans directly from CareFirst (off exchange)
855-444-3122
Members who bought ACA Plans through State Websites (on exchange)
855-444-3121
Members with Grandfathered/Non-ACA Plans
800-722-2467
Medigap Members
800-722-2235
CareFirst Engagement Centers:
Schedule an appointment to speak to a service navigator or to learn more about our health plans.
Baltimore - Canton
1501 South Clinton Street
Baltimore, MD 21224
Hours: 10 a.m.-6 p.m., Monday-Friday
Individual Sales Inquiries
Phone Numbers (Monday-Friday, 8 a.m. to 6 p.m. and Saturday, 8 a.m. to noon)
Current members with renewal questions
855-300-7751
Individuals interested in purchasing insurance
800-544-8703
Assistance Communicating with Us
Hearing or Speech Impairment
Please call 711 to place a call to Customer Service or Consumer Direct Sales.
Language Assistance
We have translators available who speak 75 different languages, including Spanish, Mandarin, Korean and Cantonese. To request a translator:
Members: Please call the Customer Service number on the back of your ID card
Individuals shopping for insurance: Please call Consumer Direct Sales at 855-258-6518
Fraud & Privacy
Concerned about privacy? Please review our Notice of Privacy Practices. If you have a concern, you may contact the Privacy Office at 800-853-9236.
Submit Feedback or Question
Whether you are an existing member or looking to buy a CareFirst plan, send us your questions and a representative will reach out to you to help resolve your issue.
Technical Issues
Please call Technical Support at 877-526-8390, Monday-Friday, 8 a.m. to 6 p.m. (Eastern Standard Time) if you are having problems logging into My Account, you can’t remember your password or if your password is disabled.