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Customer Services & Member Inquiries
Send a Secure EmailLog into My Account and click on the Communication Center or New Messages link in the top orange navigation to send us a secure email.
Current members with renewal questions
855-300-7751
Schedule a time to have a CareFirst representative reach out to you — at your convenience. Log into My Account and schedule a call back today.
Member Service Phone Numbers (Monday-Friday, 8 a.m. to 6 p.m.)
Members who bought ACA Plans directly from CareFirst (off exchange)
855-444-3122
Members who bought ACA Plans through State Websites (on exchange)
855-444-3121
Members with Grandfathered/Non-ACA Plans
800-722-2467
Medigap Members
800-722-2235
CareFirst Engagement Centers - Get answers to your questions about billing, claims and benefits or participate in free fitness and health education classes.
Canton
1501 South Clinton Street
Suite 100
Baltimore, MD 21224
Hours of Operation:
Monday - Friday: 10 a.m. - 6 p.m.
Schedule an in-person appointment with a service navigator.
Mondawmin
3201 Tioga Parkway
Suite W
Baltimore, MD 21215
Hours of Operation:
Monday - Friday: 9 a.m. - 5 p.m.
Schedule an in-person appointment with a service navigator.
Individual Sales Inquiries
Phone Numbers (Monday-Friday, 8 a.m. to 6 p.m.)
Current members with renewal questions
855-300-7751
Individuals interested in purchasing insurance
800-544-8703
Assistance Communicating with Us
Hearing or Speech Impairment
Please call 711 to place a call to Customer Service or Consumer Direct Sales.
Language Assistance
We have translators available who speak 75 different languages, including Spanish, Mandarin, Korean and Cantonese. To request a translator:
Members: Please call the Customer Service number on the back of your ID card
Individuals shopping for insurance: Please call Consumer Direct Sales at 855-258-6518
Fraud & Privacy
Concerned about privacy? Please review our Notice of Privacy Practices. If you have a concern, you may contact the Privacy Office at 800-853-9236.
Submit Feedback or Question
Whether you are an existing member or looking to buy a CareFirst plan, send us your questions and a representative will reach out to you to help resolve your issue.
Technical Issues
Please call Technical Support at 877-526-8390, Monday-Friday, 8 a.m. to 6 p.m. (Eastern Standard Time) if you are having problems logging into My Account, you can’t remember your password or if your password is disabled.