Contact Us
Have a Question for Us?
Whether you are an existing member or looking to buy a CareFirst plan, send us your questions and a representative will reach out to you to help resolve your issue.
Member Inquiries
| Ways to Reach Us | |
|---|---|
|
Send a Secure Email |
Log into My Account and click on the Communication Center or New Messages link in the top orange navigation to send us a secure email. |
|
Schedule a Call Today |
Schedule a time to have a CareFirst representative reach out to you — at your convenience. Log into My Account and schedule a call back today. |
| Member Service Phone Numbers (Monday-Friday, 8 a.m. to 6 p.m.) | |
|---|---|
|
Members who bought ACA Plans directly from CareFirst (off exchange) |
855-444-3122 |
|
Members who bought ACA Plans through State Websites (on exchange) |
855-444-3121 |
|
Members with Grandfathered/Non-ACA Plans |
800-722-2467 |
|
Medigap Members |
800-722-2235 |
Individual Sales Inquiries
| Consumer Direct Sales Phone Numbers (Monday-Friday, 8 a.m. to 6 p.m. and Saturday, 8 a.m. to noon) | |
|---|---|
|
Current members with renewal questions |
855-300-7751 |
|
Individuals interested in purchasing insurance |
800-544-8703 |
Additional Assistance
| Assistance Communicating with Us | |
|---|---|
|
Hearing or Speech Impairment |
Please call 711 to place a call to Customer Service or Consumer Direct Sales. |
|
Language Assistance |
We have translators available who speak 75 different languages, including Spanish, Mandarin, Korean and Cantonese. To request a translator: Members: Please call the Customer Service number on the back of your ID card Individuals shopping for insurance: Please call Consumer Direct Sales at 855-258-6518 |
General Inquiries
| Other Questions or Comments | |
|---|---|
| Appeal a Claim Payment or Denial
Learn how to appeal a claim payment or denial. |
Media
Reporters and journalists can contact Media Relations. |
| Complex Care Coordination
Enroll online for free help in managing serious trauma or illness. |
Privacy
Concerned about privacy? Please review our Notice of Privacy Practices. If you have a concern, you may contact the Privacy Office at 800-853-9236. |
| Community
For information on how to obtain grants or sponsorships contact Community Affairs. |
Quality of Care Complaints
Email us if you have a quality of care and service complaint involving medical issues or service given by a doctor or provider in our network, or call Member Services at the telephone number on your ID card. |
| Employment at CareFirst
For job opportunities at CareFirst, search and apply using our careers site. Interested in CareFirst, but waiting for the right opportunity? Join our talent network. If you are a current or former CareFirst employee and need employment verification or related support, please send your request for assistance. |
Technical Issues
Please call Technical Support at 877-526-8390, Monday-Friday, 8 a.m. to 6 p.m. (Eastern Standard Time) if you are having problems logging into My Account, you can't remember your password or if your password is disabled. |
| Fraud | |