CareFirst BlueCross BlueShield Announces New Chief Digital Information Officer to Lead Enterprise Transformation
Dori Henderson will lead technology organization evolution to digital business operations
Baltimore/Washington, D.C. – CareFirst BlueCross BlueShield (CareFirst), the largest not-for-profit health plan in the mid-Atlantic region, has named Dorothea “Dori” Henderson as its Senior Vice President, Chief Digital Information Officer after an extensive executive search.
In this role, Henderson will be responsible for leading CareFirst’s Information Technology (IT) organization, working to transform the enterprise IT architecture to better support CareFirst employees, members, providers and communities.
“Dori brings a customer-centric focus on leveraging technology to drive business value through digital transformation and a passion for a robust user experience that bolsters business continuity,” said Rose Megian, Executive Vice President and Chief Administrative Officer of CareFirst.
In her new role, she will drive and align the IT executives across strategy, transformation objectives, cybersecurity and optimization of day-to-day IT operations. Additionally, her team will continue to lead efforts to modernize CareFirst workplaces, enhancing the company's workforce of the future strategy by implementing first-class technology in reimagined office spaces that will enable the hybrid workforce to seamlessly connect.
“CareFirst's commitment to transforming healthcare requires us to focus on developing and delivering innovative solutions and digitally-enabled resources to improve our employee and member experience,” Henderson shared. “Integrating digital into all aspects of the business operating model, the people, processes, technologies, and culture, is integral to executing our enterprise strategy.”
Henderson joined CareFirst in August 2021 as Vice President of Cloud Engineering & Technology Operations, where she was responsible for leading and transforming infrastructure, operations, command center, cloud engineering, and IT end-user experience. She was also responsible for driving operational excellence and vital business planning across the IT organization.
Before joining CareFirst, Henderson served as Vice President of Business Aviation Digital Solutions at Collins Aerospace, a division of Raytheon Technologies, responsible for driving growth in the business aviation vertical market, delivering flight operations digital solutions supporting 6,000 aircraft and providing shared services focused on next-generation technologies and data management across the Information Management Services business.
“We're fortunate to have Dori leading efforts to transform our IT infrastructure and hybrid workforce strategy to be on the cutting edge of advancements in technology and innovative workplace solutions," said Rose Megian, Executive Vice President and Chief Administrative Officer of CareFirst.
"The work that lies ahead is a significant undertaking; however, I am energized to lead efforts to deliver an updated technology infrastructure, further develop our market-leading capabilities and position CareFirst with the talent and technology needed for the future," Henderson shared.
About CareFirst BlueCross BlueShield
In its 85th year of service, CareFirst, an independent licensee of the Blue Cross and Blue Shield Association, is a not-for-profit healthcare company which, through its affiliates and subsidiaries, offers a comprehensive portfolio of health insurance products and administrative services to 3.6 million individuals and employers in Maryland, the District of Columbia and Northern Virginia. In 2021, CareFirst invested $26.2 million to improve overall health, and increase the accessibility, affordability, safety and quality of healthcare throughout its market areas. To learn more about CareFirst BlueCross BlueShield, visit our website at www.carefirst.com and our transforming healthcare page at www.carefirst.com/transformation, or follow us on Facebook, Twitter, LinkedIn or Instagram.