Filling Prescriptions

Through a Participating Retail Pharmacy

With access to more than 69,000 pharmacies across the country, you can use our Find a Pharmacy tool to locate a convenient participating pharmacy. Be sure to take your prescription and member ID card with you when filling prescriptions.

NOTE: If you use a non-participating pharmacy you will be responsible for the full cost of the prescription and will need to submit a Claim Form to CVS Caremark* for eligible reimbursement.

Through Mail Order

Mail order is a convenient option, especially for refilling medications taken frequently. With our Mail Service Pharmacy, you’ll be able to:

  • Refill prescriptions online, by phone or by email
  • Choose your delivery location
  • Consult with pharmacists by phone 24/7
  • Schedule automatic refills
  • Receive email notifications of order status
  • Choose from multiple payment options

Members can sign up for mail order three ways:

  1. Online - Go to My Account, click on My Coverage, select Drug and Pharmacy Resources, select Mail Order Prescriptions and select Request a New Prescription to set up an account.
  2. By phone - Call the toll-free number on the back of your member ID card.
  3. By mail - If you already have a prescription from your doctor, you can send it to us with a completed Mail Service Pharmacy Order Form.

* CVS Caremark is an independent company that provides pharmacy benefit management services.

PDF Icon

Viewing and printing this document requires Adobe Acrobat Reader, which can be downloaded free from the Adobe site.