CareFirst Video Visit
With CareFirst Video Visit, you can get the care you need when and where you need it. From sudden colds to allergy woes, simply sign in to connect with a doctor on your smartphone, tablet or computer right away. For other services, schedule a visit and meet with a licensed professional from the comfort of your home.
Or download the CareFirst Video Visit app from your app store.
Urgent Care
See a board-certified doctor 24/7/365 without an appointment on your smartphone, tablet or computer. Doctors can treat common health issues and write a prescription if appropriate. The cost for your Video Visit varies depending on your benefits, but the cost will be visible to you before you begin your visit.
Use CareFirst Video Visit for treatment of non-emergency* health issues such as:
- Fevers
- Ear pain
- Cold and flu
- Eczema
- Sinus infection
- Urinary tract infection
- Bronchitis
- Sore throat
- Allergies
- Hives
- Migraines
- Pinkeye and more
Members in a CDH HSA plan (or other products where deductible must be met first) are subject to their deductible. See frequently asked question, How much does it cost? for a list of provider visit costs.
“Our health care system is not perfect but sometimes it does work well. Thank you, @CareFirst for ‘Video Visits.’ An issue was addressed via video conference with a physician and by 8:20 AM I had picked up my prescription.”
Andrew P., CareFirst member
“Just used Video Visit – what a time saver and the doctor I saw was so helpful!”
Liz M, CareFirst member (via social media)
“We were on vacation and my son’s sniffles quickly turned into a sinus infection. We were able to use CareFirst Video Visit and connect with a doctor from our ski lodge, pick up a prescription from the local pharmacy, and get back on the slopes the next day.”
Mark R. CareFirst member
“I uploaded photos of the rash from my phone, spoke to a doctor and was able to get a prescription called into my local pharmacy. On top of that, it was less expensive than a specialist visit. Using CareFirst Video Visit was convenient and user-friendly. I never had to leave my home office and was back to working in less than an hour.”
Robert S, CareFirst member and associate
How it Works:
Register for CareFirst Video Visit or log in to get started.
Select the service you need.
Click the Get Started button to see the first available doctor.
You can also browse through the available doctors.
You can review a doctor’s education, experience, and approach to treatment to find one that you’re comfortable with.
Provide your phone number in case it’s needed for follow-up.
Describe what you’d like to discuss during the visit.
If you choose to share any medical history, the doctor will review it before starting the visit.
Choose the pharmacy that’s convenient for you. If a prescription is necessary, your doctor will electronically transfer the prescription to the pharmacy you’ve chosen.
Submit your payment. If you entered your insurance information, the covered amount will be shown here. Then your doctor will connect and start your Video Visit!
Visit carefirstvideovisit.com or download the CareFirst Video Visit app from your favorite app store.
*In the case of a life-threatening emergency, you should always call 911 or your local emergency services. CareFirst Video Visit does not replace these services.
Therapy & Psychiatry
If you’re facing a difficult time and are feeling alone, you should be able to connect to a support network to help you manage symptoms and feel better. With Video Visit, you can talk to a psychologist or therapist from the privacy of home when you’re ready. The cost for your Video Visit varies depending on your benefits, but the cost will be visible to you before you begin your visit.
Psychologists and therapists can help you with many different issues, including:
- Anxiety
- Depression
- Stress Management
- LGBTQ Counseling
- Bereavement/Grief
- OCD
- PTSD/Trauma
- Couples Therapy
- Panic Attacks
- Insomnia
- Life Transitions
Medication Management
If you have a mental health condition requiring medication management, psychiatrists are also available to help. They can provide care and ongoing medication management through Video Visits for the following:
- Anorexia
- Anxiety Disorders
- Bipolar Disorder
- Bulimia
- Cognitive Disorder
- Depression
- Insomnia
- OCD
- Panic Attacks
- Social Anxiety
- PTSD
Or download the CareFirst Video Visit app from your favorite app store.
How it Works:
Register for CareFirst Video Visit or log in to get started.
Select the service you need.
Use the scheduler to find a time that works for you.
Review the profiles of registered therapists/psychiatrists to find the best match.
Add a phone number where we can reach you if your appointment time needs to be adjusted.
Schedule your appointment. We’ll email you a few hours before the call. At your appointment time, log in to connect with the therapist/psychiatrist.
Visit carefirstvideovisit.com or download the CareFirst Video Visit app from your favorite app store.
In the case of a life-threatening emergency, you should always call 911 or your local emergency services. CareFirst Video Visit does not replace these services.
Diet & Nutrition
Note: The diet & nutrition video visit benefit is not yet available to Medicare Advantage plan members.
Dietary and nutrition needs vary significantly from person to person. Your unique needs depend on lifestyle factors, family history, current health and more. A Video Visit with a certified nutritionist can help you with many dietary and nutrition needs, including food allergies, weight loss counseling and many others. Nutritionists are available by appointment at your convenience – day or night, any day of the week. The cost of your Video Visit varies depending on your benefits but will be visible to you before you begin your visit.
Nutritionists can help you with:
- Weight loss
- Digestive disorders
- Food allergies
- Gluten free diets
- Pregnancy diets
- Pediatric nutrition
- High cholesterol
- Sports nutrition
- Vegetarian diets
- Vitamins and supplements
- High blood pressure
- Meal planning
Or download the CareFirst Video Visit app from your favorite app store.
How it Works:
Register for CareFirst Video Visit or log in to get started.
Select the service you need.
Review appointment options by date or provider.
Use the scheduler to find a time that works for you.
Review the profiles of registered dietitians/nutritionists to find the best match.
Add a phone number where we can reach you if your appointment time needs to be adjusted.
Schedule your appointment. We’ll email you a few hours before the call. At your appointment time, log in to connect with the nutritionist.
Visit carefirstvideovisit.com or download the CareFirst Video Visit app from your favorite app store.
In the case of a life-threatening emergency, you should always call 911 or your local emergency services. CareFirst Video Visit does not replace these services.
Breastfeeding Support
Note: The breastfeeding video visit benefit is not yet available to Medicare Advantage plan members.
If you are having difficulties with breastfeeding or just need some advice, lactation services through MilkOnTap’s network of International Board-Certified Lactation Consultants (IBCLCs) can help. The IBCLCLs are familiar with many of the common issues faced by those new to breastfeeding and can be a valuable resource.
MilkOnTap’s IBCLCs can coach you on:
- Latching issues
- Milk supply
- Breast tenderness
- Persistently hungry baby
- Returning to work
- Pumping
- Plugged milk ducts
- Mastitis
- Sore nipples
- Thrush
- Oversupply
- Weaning
Or download the CareFirst Video Visit app from your favorite app store.
How it Works:
Register for CareFirst Video Visit or log in to get started.
Select the service you need.
Review appointment options by date or provider.
Use the scheduler to find a time that works for you.
Review the profiles of board-certified lactation consultants to find the best match.
Add a phone number where we can reach you if your appointment time needs to be adjusted.
Schedule your appointment. We’ll email you a few hours before the call. At your appointment time, log in to connect with the lactation consultant.
Visit carefirstvideovisit.com or download the CareFirst Video Visit app from your favorite app store.
In the case of a life-threatening emergency, you should always call 911 or your local emergency services. CareFirst Video Visit does not replace these services.
Check out the Frequently Asked Questions.