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CareFirst BlueCross BlueShield Wins Best of Blue Award for 15 Consecutive Years

Company's Federal Employee Program honored for service excellence

Baltimore, MD (August 15, 2012) - CareFirst BlueCross BlueShield (CareFirst) has received for the 15th consecutive year the BlueCross and BlueShield Association's Best of Blue Award in recognition of excellent customer service for members of the Federal Employee Program. This year's award continues the company's record streak and was one of six service awards presented to CareFirst Federal Employee Program (FEP) employees in Maryland, Washington, D.C., and Charleston, W.Va.

The FEP Excellence Awards are presented annually by the Blue Cross and Blue Shield Association (BCBSA) to honor member plans that provide excellent service to federal employees. The awards focus on the service profile, strategic profile, claims and customer service performance, keeping benefit and administrative costs low, and growing membership.

CareFirst FEP has about 600,000 members and processed more than 10 million claims in 2011.

"Not every Blues plan receives an award each year, but CareFirst has for 15 straight years and that is a reflection of the people who deliver the service and the team they represent," said Fred Plumb, CareFirst Senior Vice President of the Federal Employee Program. "This year's past performance was challenging because on top of providing the best service to our customers, we took on Medicare Fee Schedule Adjustments and additional inquiries due to calls related to federal health reform."

CareFirst FEP won the following awards:

  • Best of Blue Plan Excellence Award;
  • Excellence Service Profile for Maryland service area;
  • Excellence Service Profile for D.C. service area;
  • Strategic Profile for D.C. service area;
  • Shirley Davis, first place for individual achievement; and,
  • Vinny Emerson, runner-up for individual achievement.

The Blue Cross and Blue Shield Association is a national federation of 38 independent, community-based and locally operated Blue Cross and Blue Shield companies that collectively provide health care coverage for more than 99 million members, one-in-three Americans. For more information on the Blue Cross and Blue Shield Association and its member companies, please visit bcbs.com.

About CareFirst
In its 75th year of service, CareFirst, an independent licensee of the Blue Cross and Blue Shield Association, is a not-for-profit health care company which, through its affiliates and subsidiaries, offers a comprehensive portfolio of health insurance products and administrative services to 3.4 million individuals and groups in Maryland, the District of Columbia and Northern Virginia. In 2011, CareFirst contributed $51 million to community programs designed to increase the accessibility, affordability, safety and quality of health care throughout its market areas. To learn more about CareFirst BlueCross BlueShield, visit our web site at www.carefirst.com or follow us on Twitter: http://twitter.com/CareFirst_News.

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