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Send your claims and coverage questions securely through My Account.

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Contact Us

Comments or Questions for Us?

If you have comments or questions for CareFirst, we want to help you.

Below is a list of specific departments that can assist you in your health care coverage questions.

Already a member?

  • Schedule a Call Today

    If you have questions about your coverage or other health care account information, you can schedule a time to have a CareFirst representative reach out to you — at your convenience. Log into My Account and schedule a call back today.

  • Send a Secure Email

    When you need answers to your personal health insurance coverage, you may reach out to us securely through email. Log into My Account and click on the Communication Center or New Messages link in the top orange navigation.

  • Call Your CareFirst Representative

    Call the member services number on the back of your member ID Card to speak to a CareFirst representatives, Monday – Friday, 8:30 a.m. – 5 p.m.

Other Questions or Comments
Case Management

Enroll online for free help in managing serious trauma or illness.


Reporters and journalists can contact Media Relations.


For information on how to obtain grants or sponsorships contact Community Affairs.


Concerned about privacy? Please call our Privacy Office at 1-800-853-9236 or send an e-mail.


For job opportunities, search our jobs database.

Provider Directory

E-mail us


Learn more about fraud

Report suspected fraud (form)

Quality of Care Complaints

E-mail us if you have a quality of care and service complaint involving medical issues or service given by a doctor or provider in our network, or call Member Services at the telephone number on your ID card.

Insurance Plans

Get information about individual plans or group coverage.

Site Feedback

Have feedback on our website? We would like to hear it. If you would like to share, you can complete our simple feedback form.

Mailing Address

The mailing address is available on the claim form. View claim forms.

Technical Issues

For website issues or concerns, contact our Web Development Team.

If you are having problems logging into My Account, you can’t remember your password or your password is disabled, please call Technical Support at 1-877-526-8390, Monday – Friday, 7 a.m. – 6 p.m. (eastern standard time).