Contact Us

Through My Account, you have access to your personalized information on claims, deductibles and forms
as well as the ability to update personal information.

My Account

E-mail Member Services

Send your claims and benefits questions securely to Member Services through My Account.

Log in, then click on Contact Us. (If you have not yet registered, please go to My Account and click on Register Now.)

Other Questions or Comments


To become a CareFirst Broker, contact Broker Relations.

Case Management

Enroll online for free help in managing serious trauma or illness.
Enroll online for free program for expectant mothers.


For information on how to obtain grants or sponsorships contact Community Relations.


For job opportunities, search our jobs database.


Learn more about fraud
Report suspected fraud (form)

Insurance Plans

Get information about individual plans or group coverage.

Mailing Address

The mailing address should be on the claim form or the instructions.


Reporters and journalists can contact Media Relations.

My Account

E-mail us for technical assistance in using the My Account site.


Concerned about privacy? Please call our Privacy Office at 1-800-853-9236 or send an e-mail.

Provider Directory

E-mail us with questions or comments about the online provider directories.


E-mail Provider Relations
CareFirst Direct questions

Quality of Care Complaints

E-mail us if you have a quality of care and service complaint involving medical issues or service given by a doctor or provider in our network or call Member Services at the telephone number on your ID card.

Site Survey

Comments about our Web site? Please complete our Web survey.

Technical Issues

For Web site problems, contact our Web Development Team.